Randomised and non-randomised controlled trials that evaluated a communication intervention aimed at improvements to health care providers' communication skills and knowledge and/or improved interactions with a resident (health and well being, agitation). Eligible studies took place in institutional settings (long-term care, chronic care, nursing homes). Eligible research participants were health care providers or health care consumers. Studies were excluded if the intervention had no communication outcome, the outcome was focused on family or had post-test outcome data collection.
Definitions of interventions, health care providers, consumers and residential care settings were reported in the review.
Components of the included studies varied and included cognitive, educational, behavioural and psychological components. Delivery of interventions varied between studies. Intervention duration ranged from one or two group sessions for 30 minutes to one hour. Most included studies took place in nursing homes. Participants were residents with dementia, behavioural disturbances or communication disabilities. Mean age was 82.5 years. Health care providers included nurses and nursing assistants. Outcomes assessed included knowledge and behaviour of health care providers for health care providers and observed behaviour for residents. Outcomes were measured by a variety of tools.
Two reviewers independently assessed studies for inclusion. Disagreements were resolved by a third reviewer.